Shipping policy
At Hojmade, we are dedicated to ensuring that your shopping experience is smooth and delightful.
Delivery Terms
We use Royal Mail, Evri, and Amazon Logistics to deliver our products across the United Kingdom.
Transit, Handling & Order Cut-Off Time
- Handling Time: 1 to 6 Working Days (Mon–Sat)
- Transit Time: 4 to 5 Working Days (Mon–Sat)
- Order Cut-Off Time: 8:00 PM UK Time (GMT)
Shipping Cost
We offer free shipping on all orders within the United Kingdom.
Change of Address
We cannot change the delivery address once an order is in transit.
If you need to update your delivery information, please contact us within 24 hours of placing your order at: help@hojmade.com.
Order Delays
If your order takes longer than the estimated window (5–11 business days), don’t hesitate to reach out. We’ll be happy to check the status and assist you.
Order Cancellations
We understand that plans can change. If you'd like to cancel your order, please do so before it has shipped.
Send us an email at help@hojmade.com, and we’ll take care of the rest.
Incorrect Orders
If you receive the wrong item or experience an issue with your order, we sincerely apologize. Please contact us promptly at help@hojmade.com, and we will work with you to resolve it quickly.
Customer Support
We’re here to help with any questions or concerns.
Email: help@hojmade.com
Phone: +44 7456211586
Business Hours: Monday – Friday: 08:00 – 18:00 (GMT)
Address: 51 Groes Rd, Ground Floor, Colwyn Bay, LL29 8RA, United Kingdom