Refund policy
Your satisfaction is important to us.
Personalized Products
Since our personalized products are custom-made specifically for each customer, they cannot be returned or exchanged simply because you changed your mind or entered incorrect personalization details.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the packaging (if applicable)
We'll review your request and, if approved, provide a replacement or refund.
Non-Personalized Products
Eligible non-personalized products may be returned within 30 days of delivery if unused and in their original condition.
Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Approved refunds are processed back to your original payment method within 5–10 business days.
Processing time may vary depending on your payment provider.
Order Changes
Orders may only be modified or canceled before production begins.
Once production has started, changes or cancellations may no longer be possible.
Contact
For return requests: