FAQs

Here you will find an overview of the most common questions and answers. If you haven't found what you're looking for, please feel free to contact our customer support team — we're here to help!

What is your return policy?

Customers have 30 days from the date of delivery to return items. To begin a return, please contact our support team with your order number and reason for return. Items must be in original condition and packaging. Approved refunds are issued within 5 business days of receiving the returned item.

How long does shipping take?

Orders are typically processed within 1 to 6 business days, and shipping takes 4 to 5 business days after dispatch. Most customers receive their orders within 5 to 11 business days in total.

What if I receive the wrong or damaged item?

If your order arrives incorrect or damaged, please take clear photos of the issue and contact us right away. We'll review your case and offer a replacement or full refund, depending on the situation.

Can I cancel or change my order after placing it?

Yes — if your order hasn’t been shipped yet, you can cancel or update it. Just reach out to us with your order number within 24 hours of placing your order, and we’ll assist you promptly.

How can I reach customer support?

Email: help@hojmade.com
Phone: +44 7456211586
Business Hours: Monday – Friday: 08:00 – 18:00 (GMT)